Can I change my order once I have received my confirmation email?
Generally, once your order has been dispatched we are unable to add to, remove from or modify your order.

How long will it take to receive my order?
We process and dispatch most orders within 1-2 business days.
Delivery time can vary from 1-10 business days after dispatch depending on size and location.

Do you offer Click and Collect?
Generally we do not offer Click and Collect.
Please call us at 02 9602 1811 if you're local and in need of an item quickly.

How do I cancel my order?
Please call us at 02 9602 1811 as soon as possible. Once dispatched we can no longer cancel your order.

How do I return my order?
Please visit our Returns and Exchanges Policy for info.

Do you Price Match?
Yes, visit our Price Match Policy for info.

My electric windows do not operate/work?
When electric windows fail, it is possibly a window switch, window motor, window mechanism/regulator on a fuse/circuit breaker so it is very important to have a qualified technician to diagnose the problem. It may cost you an initial fee but save you a lot of hassles and money!

My window button is broken?
Take your vehicle to an auto-electrician urgently so that they can disconnect the switch from the electric window motor, failure to do so may result in a burnt out window motor, wiring harness and switch and a much greater experience!

I purchased an original brand window motor or window mechanism/regulator but it does not fit the item I have in my car?
Over the years there has been a lot of aftermarket window mechanisms being sold and installed, so it is possible that the part in your car door is not original, so it is very important that you identify what is in the door and proceed accordingly. Failure to do so may result with parts you cannot use nor return.